Mochiri & Co. Japan inspired Jukai (樹海) Edition Fountain Pen I Engineered Precision Writing Instrument

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Returns for Damaged Products:

In the unfortunate event of receiving a damaged product, our commitment to customer satisfaction extends to a specialized returns process. To initiate a return for a damaged item, kindly adhere to the following procedure:

a. Visual Documentation:
- Capture an uncut video during the parcel opening process. This video serves as crucial evidence in substantiating the claim of damage.

b. Timely Submission:
- Please note that returns for damaged products are only accepted within 8 days from the date of delivery. This timeframe is non-negotiable and ensures a fair assessment of the product's condition.

c. Incident Verification:
- The submitted video will be thoroughly reviewed by our dedicated team to validate the authenticity of the damage claim. This meticulous process is in place to maintain the integrity of our returns system.

d. Product Condition:
- Returns will only be authorized if there is clear evidence of damage to the product. Any discrepancies or inconsistencies in the provided documentation may result in the denial of the return request.

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