Free Shipping Threshold:
Enjoy complimentary shipping on all orders exceeding a total cart value of Rs.500. This exclusive benefit is our way of expressing gratitude for your valued patronage.
Order Tracking:
Keep an eye on your order easily! We give each order its special ID. To check where your stuff is and how it's doing, go to 'Track Your Order,' type in your Order ID, and get instant updates. Super simple!
Returns for Damaged Products:
In the unfortunate event of receiving a damaged product, our commitment to customer satisfaction extends to a specialized returns process. To initiate a return for a damaged item, kindly adhere to the following procedure:
a. Visual Documentation:
- Capture an uncut video during the parcel opening process. This video serves as crucial evidence in substantiating the claim of damage.
b. Timely Submission:
- Please note that returns for damaged products are only accepted within 8 days from the date of delivery. This timeframe is non-negotiable and ensures a fair assessment of the product's condition.
c. Incident Verification:
- The submitted video will be thoroughly reviewed by our dedicated team to validate the authenticity of the damage claim. This meticulous process is in place to maintain the integrity of our returns system.
d. Product Condition:
- Returns will only be authorized if there is clear evidence of damage to the product. Any discrepancies or inconsistencies in the provided documentation may result in the denial of the return request.
Exceptional Customer Support:
- Should you encounter any challenges or have inquiries regarding our shipping and returns policy, our customer support team is available to assist you promptly. Feel free to contact us via email at support@inkarto.com or through our dedicated helpline.
